What do I do if I have a maintenance problem?
You may call our office at 815-787-RENT (7368) to report any maintenance issue.
What happens if I have an emergency after hours? In the event of an after-hours emergency, please contact the office at 815-787-RENT (7368). The emergency contact number will be stated on the outgoing message.
What is considered a maintenance emergency?
Maintenance emergencies may include leaking water, heat issues, and deadbolt problems. Air conditioning issues are not considered emergencies, but they are handled as quickly as possible.
What if I lock myself out of my apartment?
During business hours, you may borrow a key from the office at no charge. After business hours, you may call the emergency number. A fee will be charged for sending a representative to unlock the door.
