Categories

Current Tenants

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  1. What do I do if I have a maintenance problem?
    You may call our office at 815-787-RENT (7368) to report any maintenance issue.
  2. What happens if I have an emergency after hours?
    In the event of an after-hours emergency, please contact the office at 815-787-RENT (7368). The emergency contact number will be stated on the outgoing message.
  3. What is considered a maintenance emergency?
    Maintenance emergencies may include leaking water, heat issues, and deadbolt problems. Air conditioning issues are not considered emergencies, but they are handled as quickly as possible.
  4. What if I lock myself out of my apartment?
    During business hours, you may borrow a key from the office at no charge. After business hours, you may call the emergency number. A fee will be charged for sending a representative to unlock the door.